Public administration and municipalities
Public information accessible to everyone – any time, in plain language
Citizens and businesses look for answers to specific questions: which form do I need, when are office hours, what should I do before travelling abroad. Our AI assistant answers from your institution's official content, indicates where the information is published, and refers users to the competent service for anything outside its scope.
Challenges
- Large websites and scattered documents where users struggle to find the right procedure.
- Repetitive questions that burden call centres, front desks and mailboxes.
- Technical and legal language that many citizens find hard to follow.
- High expectations for accuracy, transparency and responsible use of AI in the public sector.
Usage scenarios
Citizens and businesses
Procedures, applications, forms, deadlines, office hours and e-services – with a pointer to the right page or office.
Municipal services
Parking permits, property-use charges, public transport, waste collection, kindergartens and schools, social assistance, culture.
Employment
Registering as unemployed, unemployment benefit, job search, services for employers.
Travel and consular matters
Travel safety, pre-departure advice, help abroad – also inside a mobile app.
Public servants
Quick access to internal guidelines, rules and FAQs for case officers and front-desk staff.
Legal and institutional content
Plain-language explanations of competences, procedures and published decisions – without legal advice on individual cases.
Benefits
- Fewer repetitive calls and emails, more time for complex cases.
- Information available outside office hours.
- Answers only from official, approved sources – nothing invented.
- Can run on your own infrastructure, with an AI Act-aware approach (transparency, human oversight).
Example questions
- "How do I register as unemployed, and what is the deadline for claiming unemployment benefit?"
- "Where do I get a residential parking permit and what do I need?"
- "Do I need a visa to travel to Turkey and what should I arrange before I go?"
- "When is bulky waste collected and how do I book a pickup?"
- "What can I do if I believe my constitutional rights have been violated?"
Try it live
- Employment Service of Slovenia (Zavod RS za zaposlovanje)
- Ministry of Foreign and European Affairs – safe travel advice
- MZEZ – eLastovka (mobile app mock-up)
- City of Ljubljana (Mestna občina Ljubljana) and mobile version
- Reference: Constitutional Court of the Republic of Slovenia (Ustavno sodišče RS) (opens in a new tab)
Could an assistant like this help your citizens?
Contact us via comp-consulting.eu (opens in a new tab) and we'll prepare a demo on your institution's content.