Frequently asked questions

The assistant can be live within one week: we choose the content, build the knowledge base, test it on sample questions and show it on a demo page.

Only from content you approve (web pages, documents, guidelines). When the knowledge base has no answer, it says so and points the user to a contact – it does not make things up.

More than 150 languages – including Slovenian, English, German, Italian and Bosnian, Croatian and Serbian. It answers in the language of the question from the same knowledge base.

In the cloud (AWS) or on your organisation's infrastructure. On-premise, it uses language models on a BYOK basis (your own API key); OpenAI and Anthropic are supported.

Article 50 of Regulation (EU) 2024/1689 requires that people are informed they are interacting with an AI system unless this is obvious; the obligation applies from 2 August 2026. We clearly label the assistant on your site as an AI assistant and agree the wording of the notice with you. Text of the regulation on EUR-Lex (opens in a new tab)

All conversations are logged and archived for 12 weeks, which enables quality control and traceability.

The approach is based on data minimisation; roles (controller, processor) and the contract are agreed with each client. We do not put personal data into the knowledge base.

Yes. The assistant can collect a visitor's enquiry and contact details or offer a meeting slot.

Yes. Besides website chat, the assistant can answer by voice and on Viber.

Pilot terms – scope, duration and price – are agreed individually, based on the content and channels you want to include.

No. The demos are DEMO illustrations with fictitious data and are not official services of the organisations shown.